Question 1

Do My Quotes Include VAT?

Accepted Answer

Yes, all quotes will include VAT and all other costs to do the job.

Question 2

Does JF REMOVALS  Pack The Items Into The Boxes As well?

Accepted Answer

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.

Question 3

Will I Need To Pay For Any Extras On The Day?

Accepted Answer

We always honour our quote so the easy answer is no

Question 4

How Should We Prepare For Move Day?

Accepted Answer

The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.

Question 5

Can I Call You Directly?

Accepted Answer

Yes, You can call us by calling the number on the webite.

Question 6

Can You Dismantle And Re-Assemble Items?

Accepted Answer

Yes, we can Jf removals  has the tools required for dismantling and re-assembly.

Question 7

Do You Have Availability

Accepted Answer

Call us for availability

Question 8

Can We Make Extra Stops During The Journey?

Accepted Answer

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.

Question 9

How Soon Should I Report Damages?

Accepted Answer

When items are damaged all claims must be made within 24 hours of the bookings completion time.

Question 10

What Happens If There Is Damage To My items?

Accepted Answer

In the unfortunate event of damage to an item please respond to your original confirmation by emailing clear images of the damage.

Question 11

What Happens If My Driver Gets Sick?

Accepted Answer

In the unfortunate event that your driver falls sick, We will will reallocate your booking to another member of our team so we can honour your booking.

Question 12

What Happens If I Have To Cancel My Booking?

Accepted Answer

In the event you need to cancel or postpone your booking please contact Joel urgently via the contact details either on the website or inside your text/email confirmations.

Question 13

Will I Get A Receipt After Payment?

Accepted Answer

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.

Question 14

Can We Book A Return Journey?

Accepted Answer

Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.

Question 15

What Happens If I Need To Change My Booking?

Accepted Answer

In the event you need to amend your booking please contact us using the contact details located inside your text/email confirmations. Or website

Question 16

Do I Need To Do Anything After Booking?

Accepted Answer

No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.

Question 17

What Happens After I Have Booked?

Accepted Answer

Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.

Question 18

Do You Carry Straps & Blankets On Your Van?

Accepted Answer

Yes we are fully equipped to undertake any Man and Van related task.

Question 19

Does My Quote Include The Cost To Enter The Congestion & ULEZ Zones?

Accepted Answer

Yes, your quote will include any costs to enter the Congestion and ULEZ zones.

Question 20

Do I Need To Be There On The Day?

Accepted Answer

No, providing the driver has access to the items you do not need to be present.

Question 21

Are You Fully Insured?

Accepted Answer

Yes, Jf removals  is fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000

FREQUENTLY ASKED QUESTIONS