.png){kind=small}
FREQUENTLY ASKED QUESTIONS
Yes, all quotes will include VAT and all other costs to do the job.
Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.
We always honour our quote so the easy answer is no
The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.
Yes, You can call us by calling the number on the webite.
Yes, we can Jf removals has the tools required for dismantling and re-assembly.
Call us for availability
Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.
When items are damaged all claims must be made within 24 hours of the bookings completion time.
In the unfortunate event of damage to an item please respond to your original confirmation by emailing clear images of the damage.
In the unfortunate event that your driver falls sick, We will will reallocate your booking to another member of our team so we can honour your booking.
In the event you need to cancel or postpone your booking please contact Joel urgently via the contact details either on the website or inside your text/email confirmations.
Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.
Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.
In the event you need to amend your booking please contact us using the contact details located inside your text/email confirmations. Or website
No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.
Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.
Yes we are fully equipped to undertake any Man and Van related task.
Yes, your quote will include any costs to enter the Congestion and ULEZ zones.
No, providing the driver has access to the items you do not need to be present.
Yes, Jf removals is fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000